Tel: 0121 679 6917        Email: info@constancewallace.co.uk

TERMS AND CONDITIONS

The hire period is for three days, although a longer hire period is possible but an additional charge may be necessary.


Payment

A non refundable deposit of 25% of the total hire value will be required to secure your booking and the balance payment must be made two weeks before the hire date.
A £100 refundable deposit will be required on collection of the hire items and will be repaid on the return of the items.


Delivery and Collection
Delivery and collection will be free within a 10 mile radius of the company. If the delivery/collection is further than this a small delivery charge will be made.
Alternatively you are always welcome to collect and return the items yourself.


Table dressing/setting up
We really enjoy setting up the tables and dressing them ready for your special event, we can also bring fresh flowers and arrange them for you. So with charges starting from £20 you may wish to consider this extra help, please just give us a call to discuss your requirements.


Replacement Charges
We want you to really enjoy using our collection and so do not want you to be nervous of the breakages.

We therefore trust you to take care of our collection but accept that an accident may happen and something may unfortunately get broken. We accept this and therefore do not wish to add charges on for breakages of cups, saucers, and plates. However if any other items are damaged we do have to charge from £5 per item. (Please ask to see itemised breakage costs)

All items must be returned to us even if broken or not. If any items are not returned then they will be charged for. Please request a charges list for unreturned items.


Washing up.
Our items must be washed by hand and packaged in the wrap and boxes that we will have left for you.

If you would like us to wash and package the hired items for you , we can offer this at an additional cost, however we do ask that all food is scraped off and the items are gently rinsed before collection/return and we ask that they are collected together and ready for us to pack and take away.


Cancellation Charges

If the cancellation is within 14 days of the hire date unfortunately the full hire cost must be paid. If the cancellation is before this date the deposit only will be retained.